Help Center

This page is your resource for frequently asked questions and troubleshooting. If you have any further questions, please email us at [email protected].

General

We provide four customizable Add To Cart features - Sticky Bar, Sticky Button, Quick Buy, and Mini Cart. Our aim is to increase your engagement and drive conversion to your store's checkout page.

Once you have features enabled and configured, it will seamlessly integrate into your store. We wish to provide our partners with a unique and visually appealing experience in their online stores.

Absolutely! We provide a side-by-side view of any change that you make. We firmly believe in WYSIWYG - "What You See Is What You Get."

Although the preview mode is accurate, we still recommend that you check the store each time after you save.

This is the app's homepage. Here you can:

  • Enable all features with one click
  • Get help and view our FAQs
  • Give feedback and reviews (this keeps us motivated to provide better support to our customers)
  • (Coming Soon!) Monitor the total views, clicks, and usage graphs

Yes, our app is desktop and mobile-friendly, user-intuitive, and works well on most browsers. We currently support the latest two versions of all browsers, unless otherwise noted. For best results please use Google Chrome.

We support the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge
  • Opera
  • Apple Safari for iOS
  • Google Chrome for Android

Yes! We want to provide our partners with fully personalized solutions. You have the option of switching and configuring every little detail separately for both mobile and desktop devices. You can also choose to enable features only for one device while disabling it entirely for other devices.

  • Enable on desktop:
  • Enable on mobile:

At the same time, if you have similar configurations for all devices, we also provide a button to Copy settings from Desktop to Mobile or vice-versa with a single click.

Enabling features on your store generates default colors for text and buttons for both desktop and mobile. You can further customize it as per your need.

Our apps work on most Shopify-provided themes, although there are occasions where it does not work as intended. We're actively working to make it better. Most of the time, we only need to make small tweaks.

We welcome any feedback and we're here to help you out. Please contact us at [email protected] and be patient with us! We will try to solve it as soon as we can.

We store all app data and store metadata in a secure Database

With advanced safety measures, we secure your records. We hide your credentials data is encrypted and saved safely using a single way hashing algorithm. For more details, check our Privacy Policy.

Yes, we're free right now! It will be free until further notice.

We are here to provide you all the support you need. Reach out to us, please! Contact us at [email protected]

CartyLabs is a startup based in the United States. We are a remote team of highly motivated Software Engineers, Product Manager, and UI/UX designer.

We believe our merchants should get an easy-to-use dashboard to create rich shop experiences in their stores. We are committed to providing our customers with secure, one-click, and easy-to-use Add to Cart features.

Sticky Bar

For both desktop and mobile, you need to customize these steps.

  1. Go to Sticky Bar
  2. Scroll down to Button Settings
  3. Click Actions
  4. Select "Go to Checkout"

This setting helps your store react to the buyer's scroll position.

  • Enabling this setting will show the Sticky Bar even when the Add to Cart button of your theme is visible. i.e. The sticky bar will be always visible.
  • Disabling this setting will only show the Sticky Bar when your store theme's Add to Cart button is NOT visible.

As shown below, if you have this setting enabled for any product in your Shopify product setting, your customers will continue to see the the "Add to Cart" button.

They will NOT see the "Out of Stock" button.

Make sure that you have enabled the Sticky Bar feature on both desktop and mobile. Please wait for 1-2 minutes and refresh the store after you save the setting.

If it is still not published or not appearing on your theme as expected, please contact us at [email protected]. We have tried to integrate the app with most Shopify themes. Please give us some time so we can solve your problem.

Sticky Button

For both desktop and mobile, you need to customize these steps.

  1. Go to Sticky Button
  2. Scroll down to Basic Settings
  3. Click Actions
  4. Select Checkout

Enabling a mini cart badger counter displays the number of items added to the cart of the buyer. This reminds buyers that they have added products to the cart and will improve conversion.

This simple feature can provide a significant boost to your sales by capturing the attention of the buyer and making a purchase.

Show on the browser tab the number of items in the cart, on top of your favicon. This reminds people they've added products to the cart and improves conversions.

By enabling a tiny square dot badge, you can drive engagement by counter badges once the customer adds an item to the store and leaves it. No doubt, this prompts them to return when they have abandoned your store.

Cart Badge Counter feature only works with Works in Firefox, Opera, Microsoft Edge, and Chrome. Unfortunately, Safari and Internet Explorer(IE) do not allow you to change the favicon after page load.

According to browser market share, 81% users worldwide uses chrome, Firefox, Opera, Microsoft Edge. So this feature still provides a lot of value.

Make sure you have enabled the sticky button feature on desktop and mobile. Please wait for 1-2 min for it to be available after you save the setting. If it is still not published or is not appearing on your theme as expected, contact us at [email protected]. We have tried to integrate with most Shopify themes. Please give us some time so we can solve your problem.

Quick Buy

Yes! When the buyer clicks the quick buy button, it will show all the available product variation. If ther is only variant available, it will be one-click buy!

For both desktop and mobile, you need to customize these steps.

  1. Go to Quick buy
  2. Scroll down to Basic Settings
  3. Click Actions
  4. Select Checkout

Make sure you have enabled the quick buy feature on desktop and mobile. Please wait for 1-2 min for it to be available after you save the setting.

If it is still not published or is not appearing on your theme as expected, contact us at [email protected] We have tried to integrate with most Shopify themes. Please give us some time so we can solve your problem.

Mini cart

When you enable our app, the default action settings is to "open mini cart". This opens up when your customer adds an item to their cart via Sticky Bar or Quick Buy.

If you have changed this at each feature button/basic settings then you need to follow these steps.

  1. Go to Sticky Button
  2. Scroll down to Button/Basic Settings
  3. Click Actions
  4. Open Mini Cart